According to recent facts, â1 out of 5 employees makes mistakesâ. Freshers account for a high percentage of it. Employees may err. It is not unusual for a company to face this. However, one must ensure the right conduct.
It is not about demeaning their identity. Instead, approach healthy and encouraging ways. Ensure a 1:1 conversation and know their grievances. Identify whether the employee is struggling with concepts.
Does he need extra guidance to understand the process? If yes, provide him with the needed attention. Encourage employees who want to make every effort to improve. The blog lists the best ways to deal with the employee’s mistakes at work.
5 Ways to deal with employees’ professional errors
Before responding to the mistake, analyse the situation. Check the factors that contributed to the mistakes. Sometimes, it is not the employeeâs fault completely. For example, if the person was responsible for submitting the project as a team, check the process.
Analyse the proceedings and operations he was responsible for. Does something from the other side lead to the delay? Was the IT team irresponsible? It prevents you from directly blaming the person. Approach the situation with an unbiased perception. Here are other aspects to consider while dealing with employees’ errors:
1) Identify the missing âpuzzle pieceâ
It is ideal for the employees to commit the same mistake repeatedly. It may irritate you, but calm down. Identify the reason behind it. Whatâs causing him to commit the same mistake again and again? For example, you want the project to be completed by a specific deadline.
However, the employee fails to deliver. Recall whether you told him the exact date you want the project on. Did you forget to inform him of the deadline date? Such situations imply he may not be at fault. It will help you organise the best meeting or email stating the expectations. It reduces the mistakes count.
2) Analyse the employees’ work history
If the employee shares prior experience of working on a project, analyse it. Check his performance over the project completion. Did he deliver the project timely? Did he tap the KPIs required for the project? If he handled the project well, analyse what went wrong here.
Analyse his concerns behind the failure. It could be genuine reasons. You can even take the help of your team and clients for this. They may display the best professionalism by helping you. Accordingly, make changes on the front and inform the person/team.
Alternatively, conduct a project session before beginning it. It may imply spending extra on conference room infrastructure or the best projectors. Analyse the costs and the cash reserve. If you cannot invest all because of other business needs, donât worry.
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3) Be future-focused while asking questions
While having a 1:1 conversation, focus on productive questions. Instead of âWhy did you do it, ask âHow would you do it better the next time?â Give time to the person to analyse the question. It helps them improvise their mistakes and search for solutions.
He may provide a glimpse of the aspects to take care of next. Next, help him achieve a realistic platform according to his answer. It is the best way to guide a person and eliminate the mistake. He would be careful the next time.
Posing such questions helps the employee take accountability for the actions. It helps them recognise their mistake. It refrains him from repeating it. It reinforces the learning opportunity. It helps build the momentum and keep the teamâs morale high.
4) Create a clear project outline with mail
Emails are an effective communication tool. It gives everyone on the team access. They may share concerns over there (if any). The person can either CC or mail it personally to the manager. He may help the person understand the whole project and discuss key aspects. You can create a detailed email stating everything about the project. You can also send it after the meeting.
Include the purpose of the project, tasks assigned to each team member, deadline, and expectations. It helps the team to follow the lead. They analyse their duties and perform their best. Confusion leads to maximum blunders. Hence, active and healthy interaction within the team should be promoted.
Sometimes, it means walking beyond the mile. Analyse the aspects that help employees deliver the best project. It may include â active online discussions or meeting tools, analytics and research software. Investing in such tools is costly. However, you cannot define success unless you track the progress. Sometimes, a mere error in recording the product requirement may prove a blunder. Analyse the costs of closing that additional product. Donât panic in a low financial situation.
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5) Uphold compassion and grace
Fear may be a short-term motivator, but you donât need to be rude. Help people understand where they stand according to expectations. Utilise the personâs capabilities to encourage him to do better. Talk about his excellent deliveries in the past projects.
Praise the unique aspects that made the project a clear winner. It motivates him and helps him perform better. Moreover, compassion eases up the air between the two. The employee may feel more comfortable discussing his insecurities. Eventually, it fosters a better working culture and employee growth.
Try to reflect on failure as an opportunity to learn from it. Be clear about the employee’s mistakes. However, uphold the best professionalism while doing so. It prevents employees from getting pessimistic. Instead, it promotes healthy discussion and growth.
Bottom line
These are some ways to counter the employee’s mistakes at work. Analyse the best measures to help employees understand project needs. When an employee knows the expectations, they deliver. Be clear about the deadlines and the metrics. Provide competitors to research for the best delivery. Helping employees is the best way to reduce errors. Moreover, it promotes growth and productivity.
As the editor of the blog, She curate insightful content that sparks curiosity and fosters learning. With a passion for storytelling and a keen eye for detail, she strive to bring diverse perspectives and engaging narratives to readers, ensuring every piece informs, inspires, and enriches.
