The National Disability Insurance Scheme (NDIS) is helping over 500,000 Australians with disability to access the necessary services to live independently. However, it is a complex scheme with regulations and paperwork. If you are new to the plan, you might need assistance to work through it. In these cases, reach out to NDIS support coordinators.
They can help you connect with NDIS providers and make the best use of your NDIS plan. Support coordinators ensure that the plan and services align with your goals. They work with you to build confidence and skills to manage your support independently. Given their close working relationship with you, it is important to choose the right person for the job. In this blog, we have highlighted the top factors to consider when searching for an NDIS coordinator.
Key Factors to Consider When Choosing NDIS Support Coordinator
Here are some factors you should consider when hiring registered support coordination providers:
1. Research Your Options:
You can start by listing the services and support you expect from the coordinator. Check with different coordinators to compare their experience, approach, and communication style. You can also read their reviews and service overview to learn more about them. It will help you find a support coordinator who will help you get the support according to your needs.
2. Pick Someone Who Knows Your Locality Well:
You should choose a coordinator familiar with the local providers and services. They can assist you connect to the services outlined in the plan. Your coordinator can factor in things like accessibility of service locations and wait times to ensure it is a good fit for you.
3. Works Well During Crisis:
Life with a disability can be unpredictable, and crises can arise for various reasons. A well-organised coordinator can help prepare and manage these situations. They can also connect you with crisis services if needed and help you build the skills to handle unexpected situations independently.
4. Ask for Recommendations:
A reliable coordinator simplifies the NDIS plan. When searching for them, ask the people you trust for referrals. You can consult with other NDIS participants or disability support groups for recommendations. Working with a coordinator vetted by a credible source can give you peace of mind.
5. Check Support Coordinator’s Affiliations:
When choosing an NDIS support coordinator, pick someone working independently. Since they are not affiliated with service providers, you can expect unbiased opinions and suggestions from them. These coordinators will never recommend someone who is not fit for you. They ensure you get the most value for your funding and services that align with your preferences.
6. Acting in Your Best Interest:
A good coordinator should recommend and provide support tailored to your specific needs, rather than pushing services that may not be ideal for you. They must comply with the NDIS Code of Conduct, which sets standards for ethical and professional behaviour.
Different Levels of Support Coordination
NDIS support coordination ensures the participants receive the necessary services for unassisted living. By working with a support coordinator, you can connect with NDIS providers, community, mainstream, and other government services. There are three levels of Support Coordination:
Level 1 – Support Connection:
Support connection helps you build the ability to connect with informal, community, and funded supports. It helps the individual learn essential skills to manage their plan. At this level, the NDIS support coordinator’s roles and responsibilities include:
- Connect participants with NDIS providers and the community
- Help you get the most out of your plan
- Work towards your goals
Level 2 – Support Coordination:
Under this category, an NDIS participant receives more comprehensive services. It aims to assist individuals who need more assistance to access and coordinate the services. A support coordinator will work with you to ensure a mix of supports is used. They help you increase your capacity to:
- Manage service delivery tasks
- Live more independently
- Join in community activities
- Maintain relationships
Level 3 – Specialist Support Coordination:
This is a higher level of support for people with disabilities who need additional help. Specialist support coordinators have specialised training and expertise to assist individuals with limited physical and cognitive abilities. Their responsibilities include:
- Work to identify participant’s challenges
- Help you handle difficult situations
- Ensure you get consistent service delivery
- Assist during emergencies
- Work with you on specific complex goals
Find Your Perfect Support Coordinator!
You have the option to choose both unregistered and registered support coordination providers. Here are some ways to find the right support coordinator for you:
- Provider Finder Tool
Use the Provider Finder tool to search for registered providers:
- Level 1 and Level 2 Support: Search for “Assistance in coordinating or managing life stages/transitions and supports.”
- Level 3 Support: Search for “Support Coordination.
- Request for Service
You can connect with a support coordinator through a request for service. Your planner can help with this.
- Registered Providers: Use the myplace portal.
- Unregistered Providers: Send a request by email.
- Direct Contact: Contact your preferred provider directly.
Are you looking for NDIS-registered providers around Victoria and NSW? We recommend Miracle Hands. They can arrange essential support services to manage your NDIS Scheme and aid your choices. You can call them on 1800 595 184 or email them at [email protected].
As the editor of the blog, She curate insightful content that sparks curiosity and fosters learning. With a passion for storytelling and a keen eye for detail, she strive to bring diverse perspectives and engaging narratives to readers, ensuring every piece informs, inspires, and enriches.
